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Field Service Technician, Northeast US

Field Service Technician, Northeast US

Field Service Technician, Northeast US

Providence, RI

Job details

Job Type


Field Service Technician – Northeast US Territory

Together we can make a difference!

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer and Datascope – just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

Applikon Biotechnology is a world leader in developing and supplying advanced bioreactor systems for the production of vaccines, antibodies, tissues, bio-pharmaceuticals, nutraceuticals and biosimilars in the Pharmaceutical industry, as well as enzymes, food, feed, bio-fuel, bio-chemicals and bio-plastics for Industrial Biotechnology. Applikon can guide a customer through the whole upstream process, from initial screening up to full-scale production, using the same platform.

Applikon Biotechnology, Inc., a part of Getinge, is hiring a Field Service Technician - Northeast US Territory.* Qualified candidates will need to reside within the assigned geographic territory, which includes the states of Conneticut, Massachusetts, New Hampshire, Rhode Island, Vermont, and Maine. The position reports to the Manager, North America Service and is responsible for installing and servicing the entire Applikon Biotechnology portfolio of products to all potential customers in the territory.*

Key Tasks and Responsibilities:

  • To determine the cause and repair of malfunctioning equipment send in for repair, and testing of the repaired, according to manufacturers specifications
  • To carry out service visits
  • To be able to research and develop solution outside of company products, in regards to service work being performed.
  • To take care of service calls with customers, distributors and partners
  • To assist with the training and teaching of customers, distributors and partners in regards to the service work
  • To fill in service reports based on in house repairs, maintenance contracts and service visits
  • To maintain a weekly report based on the work performed, and the diagnosed malfunctions and solutions on the repair on the equipment
  • To maintain a weekly report on work still to be done and ongoing repairs
  • To give assistance to the assembly of customer orders
  • To report back information gathered with contacts from customers, distributors and partners
  • To maintain and protect the distributed Service tools and materials
  • To assist in the planning of service related jobs
  • To take into account order, neatness and safety in the work environment
  • To properly use the norms, regulations and procedures
  • To correctly perform the service work upon consultation with and agreement from the customer
  • To completely and correctly fill in relevant information in the service report
  • To report quality issues and discrepancies back to the service manager in a written report
  • To correctly use ESD-safe equipment when available


  • To maintain contacts with customers, distributors and partners in regards to the service work being performed, within the regulations and procedures set forth by the service manager
  • To sell certain parts with a known selling price during service work
  • After consultation with the customer, distributor and or partners to swap out a defective piece of equipment within the regulations and procedures set forth by the Service Manager

Reporting: To the Service Manager with the use of

  • Service reports
  • Daily progress reports
  • Periodical work meetings where after a written report is submitted


  • Service Manager
  • Customers
  • Distributors and Partners

Job Qualifications: ​​​​​​

  • College degree in Electronics or equivalent
  • Several years of experience in related field
  • Working knowledge of mechanical engineering a plus
  • Precise and independent
  • Good knowledge of the functions of the equipment being sold
  • Flexible
  • Drivers license

Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone. Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise.

Excellent Opportunity to join an industry leader! Excellent Benefits!... Dental, Health, Vision, Life and 401(k) and more!

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired medtech company.


Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance


  • Monday to Friday

Work Location: Multiple Locations

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Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21165938

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